AWAW Auckland Windscreen And Auto Worx Manukau City
Complaint #: 145
Disgusting Service - damaged car 
Auckland Windscreen and Autoworx - Penrose:
Took over 3 hours - told it would take 1 hour max.
Rude and unknowledgeable staff - didn't know what they were doing! No communication, unable to do the job, not told until 2 hours into them trying.
Used my vehicle to collect parts without my permission, or knowledge. Took over half hour to get parts when place was 5 mins away.
Damage by them to my vehicle.
Lied to me. DISGUSTING service.
The full story:
Rang Auckland Windscreen and Auto Works (AWAW) to ask for a band expander for my car. Told them the make and model of my car & asked how long it would take to install. Got told, about half an hour to an hour, no problems. I booked this in, and delivered my car to them.
After an hour, the owner told me that he would need to get additional parts and that it would be an extra 20 minutes. When I went to check how they were getting on (over half an hour later) I noticed my vehicle was gone. They had taken my car out without my permission. Apparently the parts place was 5 minutes down the road, but they were gone for over half an hour. They should have used their own vehicle to get the parts, or at least asked permission to use my car. Or be prepared for the job they had said they could do, and have parts in stock!!
When they got back I told them I was not happy about this, to which they told me after nearly 2 hours - that they were unable to do fit the band expander.
Frustrated, I asked them to put the car back together so I could go. Eventually they told me they put the car back together, but when I checked - they had not put it back properly. The vehicle has just been purchased by my husband and I so we knew the condition in which we had delivered it in. They continued to tell me it was "like that" - which is absolute BS. We had gone over extensively when purchasing the car and had two independent checks done on the condition of the vehicle. IT was NOT like that. I promise you my life on it. They were so rude, I had to ask my husband to come and help me communicate with the owner who took NO responsibility or showed no remorse. The had pulled out the radio, air-conditioning, and cd player , and when they re-assembled it, it was wobbly and shoddy. They used screwdrivers to prize the radio out, leaving damage to the fascia.
We demanded he put the car back how it was when we brought it in, which took another hour. When I got back to my car to check the workmanship, I noticed he had put what I feel was purposeful scratches into my centre console. He didn't care. He didn't say anything. I told him he would be receiving an invoice for the damages. Owner just walked away. Never been treated so bad and dishonestly by anyone in my life.
Took over 3 hours - told it would take 1 hour max.
Rude and unknowledgeable staff - didn't know what they were doing! No communication, unable to do the job, not told until 2 hours into them trying.
Used my vehicle to collect parts without my permission, or knowledge. Took over half hour to get parts when place was 5 mins away.
Damage by them to my vehicle.
Lied to me. DISGUSTING service.
The full story:
Rang Auckland Windscreen and Auto Works (AWAW) to ask for a band expander for my car. Told them the make and model of my car & asked how long it would take to install. Got told, about half an hour to an hour, no problems. I booked this in, and delivered my car to them.
After an hour, the owner told me that he would need to get additional parts and that it would be an extra 20 minutes. When I went to check how they were getting on (over half an hour later) I noticed my vehicle was gone. They had taken my car out without my permission. Apparently the parts place was 5 minutes down the road, but they were gone for over half an hour. They should have used their own vehicle to get the parts, or at least asked permission to use my car. Or be prepared for the job they had said they could do, and have parts in stock!!
When they got back I told them I was not happy about this, to which they told me after nearly 2 hours - that they were unable to do fit the band expander.
Frustrated, I asked them to put the car back together so I could go. Eventually they told me they put the car back together, but when I checked - they had not put it back properly. The vehicle has just been purchased by my husband and I so we knew the condition in which we had delivered it in. They continued to tell me it was "like that" - which is absolute BS. We had gone over extensively when purchasing the car and had two independent checks done on the condition of the vehicle. IT was NOT like that. I promise you my life on it. They were so rude, I had to ask my husband to come and help me communicate with the owner who took NO responsibility or showed no remorse. The had pulled out the radio, air-conditioning, and cd player , and when they re-assembled it, it was wobbly and shoddy. They used screwdrivers to prize the radio out, leaving damage to the fascia.
We demanded he put the car back how it was when we brought it in, which took another hour. When I got back to my car to check the workmanship, I noticed he had put what I feel was purposeful scratches into my centre console. He didn't care. He didn't say anything. I told him he would be receiving an invoice for the damages. Owner just walked away. Never been treated so bad and dishonestly by anyone in my life.
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